Case Study: Solve the problem of sudden suspension of window cleaning robot for customers

VaDadofthree is our loyal customer, he has become the best friend with our salesman and often talks about our products. He bought his second window cleaning robot from our online store and mentioned that sometimes when he uses the window cleaning machine, he needs to get up from bed every five minutes to start the window cleaning robot. Because it stopped working.

What VaDadofthree needs is a window-cleaning robot that can run continuously, and VaDadofthree emphasizes that he wants to start the window-cleaning robot and then lie in bed until the end. We initially came to the conclusion that there was probably a problem with the signal receiver and had our design engineers run tests.

Through collaborative efforts and innovative engineering, we developed a series of customized window cleaning robots tailored to the client's specific requirements. These robots integrated cutting-edge technology to navigate complex building exteriors while ensuring thorough and streak-free cleaning performance. The final products not only met but surpassed the client’s expectations, enhancing their operational efficiency and safety standards. This makes the customer very satisfied. Check out our custom products

1. Customer needs assessment: We first conduct a comprehensive analysis of the customer's problems. For the problem of the machine running for a while to pause, we consider that the signal reception of the machine is poor or the automatic timing pause is set, and the battery capacity is insufficient.
2. Problem solving: Our engineering designers translate these problems into detailed terminology and problem design concepts, the process includes CAD modeling and simulation of window cleaning robot operation, optimizing the operation properties of the machine during the simulation operation.
3. Proofing test: After adjusting the operation properties of the machine and various problems, our factory will build the physical window cleaning robot and actually run it to ensure that it can meet our expectations, otherwise repeat the above step to continue optimization.
4. Customer cooperation and update iteration: After meeting the actual expectations of customers, we will hand over the machine to customers, and pay attention to the customer's after-sales service at any time. If we encounter any problems, our machine will be improved and updated according to these problems, in order to meet the needs of various customers.